FAQs

1. Introduction

What are the features & benefits of VALSPAR MARKETPLACE?

  • 24 hour service - This system allows you to place an order or check the status of an order 24 hours a day, 7 days a week.
  • Same day shipping - If you place your order before noon CST on a business day, your order will be shipped out the same day.
  • Browse the Catalog - VALSPAR MARKETPLACE allows you to browse our 200 plus stocked products by application or color. Click on the tab or left navigation labeled Color Card Products to find any of our products.
  • Product Information - You will be able to save or print MSDS and TDS information.

2. New Customer

I've never ordered from Valspar before. How do I establish an account?

Contact Customer Service:

  • General Industrial: 800-800-1900
  • Automotive: 800-444-2399
  • Coil: 888-306-2645
  • Extrusion: 866-351-6900

You will be required to complete and submit a credit application as well as proof of sales tax exemption.

I'm not familiar with Valspar's products. How can I get more information?

To obtain additional information, please use one of the following methods:

  • General Industrial: Contact a sales representative at 1-888-452-2847.
  • Automotive: Send an e-mail to a sales representative at refinishinfo@valspar.com.
  • Coil: Please access our website at valsparcoil.com.
  • Extrusion: Please access our website at valsparextrusion.com.

3. Login Information

How do I obtain a login ID and password?

Please contact Customer Service for assistance:

  • General Industrial: 800-800-1900
  • Automotive: 800-444-2399
  • Coil: 888-306-2645
  • Extrusion: 866-351-6900

What do I do if I forget my user name?

Please contact Customer Service for assistance:

  • General Industrial: 800-800-1900
  • Automotive: 800-444-2399
  • Coil: 888-306-2645
  • Extrusion: 866-351-6900

What do I do if I forget my password?

The VALSPAR MARKETPLACE site allows you to reset your password, but you must have the answer to a security question you set when you first opened your account. Click on the "Forgot your Username/Password information" link located on the Login page.

4. Website

What is the "All Categories" Page?

This is a page that provides another list of all your product categories You may click on any Category on this page and begin adding to your cart.

What is the "My Products" Page?

The "My Products" page lists all the Valspar products available to you as a customer.

What is the "Color Card Page"?

The "Color Card" page lists all the Valspar products available to you by color or by platform (product type).

5. Browse Catalog

How do I view and find products?

You can browse our catalog by color or type (epoxy,urethane,etc.) by clicking on the "Color Card" Tab on the upper right . For your organization's custom products, select the tab next to Color Card, "My Products."

Do you need a product number to search for a product? What are the search criteria?

You can search for products by name, color, product number or any of the elements that appear in the product description on-line. Partial names and product numbers can also be used to search, but a minimum of three characters is required to return results for your search.

How do I find the price of the product?

When viewing products in the catalog, you will see the price per unit. Select the amount you want to order and add the item to your cart; the price for the amount ordered is visible when you view the items in your cart. If you increase the amount ordered while viewing your cart, hit the blue "Update" button to the upper right to recalculate the item price.

6. Placing Order

When you first open the site, where is the "Place an Order" button?

Click on any link in "Browse Categories" section on the left hand side of the page to see a list of products you can order. You may also use the "Product Search" field to locate the product you are searching for. Use the "Add to Cart" button to select your products for purchase.

When you have located all the products that you want to order, either click on the Cart icon in the upper left portion of the screen or the "Shopping Cart" link at the top of the page to view/edit your Cart. You may also skip viewing your cart and proceed directly to check out by clicking on the "Checkout" link at the top of the page.

After choosing my items to order, nothing happens. What do I do?

Click on the cart icon in the upper left hand side of the page under the "Product Catalog" header to view your currently selected items - OR - Click on the "Shopping Cart" in the upper right hand side of the page to select your cart. You may also skip viewing your cart and proceed directly to check out by clicking on the "Checkout" link at the top of the page.

I cannot find a product we usually order from Valspar.

If your company has multiple locations, customer products are commonly assigned to ship to one or another of your company's locations. Return to your home page by clicking "My Home," have you selected the correct ship to address for your site? If you have determined you are using the correct shipping address, you will need to contact Customer Service to add the product needed to this ship to location.

I've clicked on "Add to Cart," but nothing is happening.

Continue to add additional products by clicking on the "Add to Cart" button on the new products. When you are done shopping, click on the cart icon in the upper left hand side of the page under the "Product Catalog" header to view your currently selected items. - OR - Click on the "Shopping Cart" in the upper right hand side of the page to select your cart. You may also skip viewing your cart and proceed directly to check out by clicking on the "Checkout" link at the top of the page.

I'm hitting "Checkout," but nothing is happening.

You must be in an existing cart for the "Checkout" link to be working. You may be in a template or product search screen. Find the "View All Carts" button on the upper right hand top of the page, and select a cart with today's date. Verify that your requested items are all present, and proceed to checkout.

I'm hitting the "Place Order" button, but nothing is happening.

Look for red text next to any item on the place order screen. It will direct you to add or change an item which is preventing your order from being completed.

My product comes in multiple container sizes, but I can't find the container size I want.

Once you have located the product you want, click on the product name. All container sizes will be displayed for you on the resulting screen. If you are still unable to find your container size, please call Customer Service at:

  • General Industrial: 800-800-1900
  • Automotive: 800-444-2399
  • Coil: 888-306-2645
  • Extrusion: 866-351-6900

My Template, Cart, Order or Invoice is missing.

If your company has multiple locations, Templates, Carts, Orders and Invoices are specific to each location. Return to your home page by clicking "My Home" on the upper right hand side of the page - have you selected the correct ship-to address for your site?

Can I order less than one box?

Our packaging sizes are 35, 40, 45, or 50 pound boxes, depending on the individual products. We do not have the ability to sell in partial boxes.

I got an error trying to place an order and was directed to call Customer Service. Where are those phone numbers?

Click on the "Contact Us" link in the upper portion of your screen for Customer Service contact information.

The "My Products" and "Color Card" tabs are missing.

Click on the "My Home" link on the upper right hand side of the page, and these tabs will reappear.

Why are there price differences when I order additional boxes?

By ordering in volume, we reduce our handling costs and can pass these savings on to you.

7. Checkout

How do I delete items from an existing cart?

To delete products from your cart, click on the red "x" in the circle to the right of the product name.

Do I have to enter a Purchase Order Number?

Yes, a Purchase Order Number is required except for credit card orders.

Can I use a credit card to place my order?

Yes, just select the credit card option when you are checking out.

When will my order be shipped?

If you place your order for a stocked product before noon CST on a business day, your order will be shipped the same day. If after noon CST, it will be shipped the next business day.

Please note that the calendar will have certain dates you will be unable to select - this indicates the plant is closed and unable to ship out that day.

How soon will I see an invoice for my order?

Invoices are usually generated within 1 day of shipment. You will be able to view invoice details 2-3 business days after shipment. You can view these on VALSPAR MARKETPLACE by accessing the Invoices screen on your HOME page (click on More to see all Invoices) or from the My Account & Account Activity links at the top of your screen.

I logged out before I completed my order. How can I retrieve this information?

VALSPAR MARKETPLACE will save this as a shopping cart. Log back in and click on the "View All Carts" link on the upper left hand side of the page, all pending carts are displayed by date created.

How do I select my preferred freight carrier?

For orders that are prepaid or prepaid & add to invoice, we will select the carrier. For freight collect shipments, your preferred carrier specified will be used. To make any changes to carrier selection, please call Customer Service at:

  • General Industrial: 800-800-1900
  • Automotive: 800-444-2399
  • Coil: 888-306-2645
  • Extrusion: 866-351-6900

My carrier says "Multiple"?

The products for your location may ship from various Valspar plants, so different carriers may be used for different products and ship-to locations.

Why can I not see the tax amount on this order right away?

Taxes are calculated by our order processing system at time of invoicing. Once the order has been processed and invoiced, taxes can be viewed via on your invoices listed in the Home page.

Can I place an order now for a shipment I want to have delivered in a month?

VALSPAR MARKETPLACE allows you to select the date for shipment. However, this must be a business day. For stocked products, if a non-business day is selected, your order will ship on the first available business day. For any made to order products, requested ship dates must fall within quoted production lead-times.

Can I select multiple ship dates within the same order?

Yes, you can specify different ship dates per line item during the checkout process. Once you hit the Checkout button, each line item in your order has a field you can complete called "Requested Ship Date?" You will not be able to specify a different shipping address per line item.

8 Technical Product Information

How do I view a MSDS or TDS for a specific product?

Once you locate the product in our catalog, click on the product name. The resulting product details page has links labeled MSDS and TDS under the product name. Clicking on these links will open a pdf file that you can print and/or save on your computer.

Do I need Acrobat Reader installed on my machine to view the MSDS and TDS documents?

Yes. However, Acrobat Reader allows you to download this software free of charge to your computer.

Use this link to get Acrobat Reader: www.adobe.com/products/acrobat/readstep2.html

How can I get more technical information regarding a product?

The VALSPAR MARKETPLACE product catalog provides you a brief description of each product and a link to the MSDS and TDS information. To obtain additional information, please use one of the following methods:

9. Order Tracking

How do I view past orders?

From the VALSPAR MARKETPLACE Home Page, look for the "Orders" box and click on the "More" link at the bottom of this box. In the resulting orders summary page, click on the order number on the far right for details of that order. Shipping details can be retrieved by clicking on the green van icon to the left of the order on the list, or by clicking the "Shipping Details" link when viewing your order detail.

How do I check the status of a current order?

From the VALSPAR MARKETPLACE Home Page, look for the "Orders" box and click on the "More" link at the bottom of that box. In the resulting orders summary page, you can see the status listed for each order.

Why do some of my orders have Order # and some do not?

If the Order # field is blank, your order is still processing into our system. Once this has been processed, the status of the Order will change to OPEN and there will be an Order # with a link to your order details listed.

How does VALSPAR MARKETPLACE track order and shipment status?

VALSPAR MARKETPLACE pulls up-to-the minute status information. When you select an order to track, you will see one of the following statuses:

  • Processing - Order has been entered and is being reviewed for processing.
  • Open - Order is in process or is scheduled to ship.
  • Closed - Order has been processed and closed. No further activity will occur on this order. The order has been shipped.
  • Cancelled - Order has been cancelled.

Can I use the tracking number you provide on this site to track my order with the selected freight carrier?

Yes, if your carrier has order tracking capabilities. Login and go to the Orders section of the VALSPAR MARKETPLACE Home Page (click on the "More" link at the bottom of Orders box). Drill down into shipment details for the order you wish to track. If the order has a Shipped status and we have a tracking number from the carrier, the number will display in the Tracking Number column (waybill for old orders, no tracking number section). You will need to go to the carrier's website and copy this number into the appropriate spot on the freight carrier's website, or use it to call the carrier and check on your order. For all other tracking inquiries, please contact Customer Service at:

  • General Industrial: 800-800-1900
  • Automotive: 800-444-2399
  • Coil: 888-306-2645
  • Extrusion: 866-351-6900

Some of the orders in my list of orders have a "Web Reference #", but others do not.

Orders placed with Customer Service, but not on-line, will appear on this list without a Web Reference # number.

When I click on an order displayed on the home page, nothing happens.

Orders without order numbers (orders with only Web Reference #s) are still being processed. Call Customer Service for further information at:

  • General Industrial: 800-800-1900
  • Automotive: 800-444-2399
  • Coil: 888-306-2645
  • Extrusion: 866-351-6900

10. Order Confirmation

What is my "Reference #" on the Confirmation of Orders page?

This is the Web Reference # from our Internet system you will need to reference until you receive your EMAILED copy of your Order Confirmation and/or can view your "Order #" on the Orders screen.

What is the "Order #" I received in my EMAILED copy of the Order Confirmation?

The order number that displays in the HEADER of the email you receive is a combination of the Order # from our order processing system AND the Web Reference # that you just received from the internet.

EXAMPLE: For Order "#3111252 (i7141-1)" , the Order # is 3111252, and the Web Reference # is i7141-1. Please use the ORDER # when calling our Customer Service group.

Can I print this order for my records?

Once you have submitted your order, you will be at the order confirmation screen. Simply click on the print button in your browser to make a hard copy of this order. You will also be sent an Order confirmation email that you may save or print for your records.

What if I make a mistake and I have submitted my order?

If you need to make a change to your submitted order, please call Customer Service at:

  • General Industrial: 800-800-1900
  • Automotive: 800-444-2399
  • Coil: 888-306-2645
  • Extrusion: 866-351-6900

11 Order Cancellation

How do I change or cancel an order?

You can change or cancel an order up to 48 hours before it is scheduled to ship. Please call Customer Service and reference your order confirmation number at:

  • General Industrial: 800-800-1900
  • Automotive: 800-444-2399
  • Coil: 888-306-2645
  • Extrusion: 866-351-6900

12. Templates

I've opened a Template. How do I place the order?

Select the items you want by clicking on the checkbox next to those items, or select all items at once by placing a check in the checkbox in the header above all items. Click the "Add to Cart" button and select an existing cart or create a New Cart by clicking either the "Copy" or "Create and Copy" links. You must then click on the "View All Carts" link in the upper right corner of the page and select the Cart you have just created/edited to proceed to check out.

My template is a blank page. How do I add items to the template?

Once you have created a template, use the catalog search field on the left side of your screen to search for and locate items. Click the blue "Add to Template" buttons to the right to add these items to your template. Once you have selected all the items you would like on this template, click on the "My Template" button on the right, top header section of the page to see a complete list of your selections.

I've clicked on "Add to Template," but nothing is happening.

Select the "My Template" tab on the right hand side of your page. If you had not created any templates before, one has been created for you and is your default template. If you have more than one template, the "Add to Template" button has added your items to your default template, and you can select these items and use the "Move to Template" or "Copy to Template" buttons to transfer them to other templates.

What's that small green arrow on the template name?

The default template is indicated by a small green arrow on the template name. When you use the "Add to Template" button during a product search, that item is automatically added to this template.

I've chosen my default template. Why is there still a small green arrow on another template?

The default template is indicated by a small green arrow on the template name. The large green arrow to the left is an active hyperlink button which will allow you to choose that template as your default.

I've chosen a default template. Why do the items I have chosen still go to another template?

Is there a small green arrow on your template name? The large green arrow to the left is an active hyperlink button which will allow you to choose that template as your default.

I have several templates. Which does the "My Template" tab display?

The "My Template" tab displays your default template. The items you select using the blue "Add to Template" button in the product catalog go to your default template. If you want items to go to a template that is not your default template, click on the arrow to the right of the "Add to Template" button. This will display a selection box that shows all of your available templates.

I can't delete a Template. I click on "Delete" and get a message "You must choose at least one line."

In order to delete a template, you must be in the list view, not viewing the actual template itself. Return to the Home page (click "My Home" link in the upper right of the page) and click on the "More" link in the lower right side of the Templates box. Click on the check box next to the template you wish to delete and hit the blue delete button above the listed templates.

How do you change the name of a template?

You will have to create a new template. Select all items in the current Template and hit the blue "Move to Template" button above the items listed. The resulting box menu will give you the option to create a new template with the name you desire.

13. Contact Info

How soon can I expect a response to the e-mail I sent?

We will respond to your e-mail within 24 hours of your request.

How can I provide feedback to you regarding the VALSPAR MARKETPLACE site?

Please visit our "Contact Us" page.